If your stuff is damaged, defective, or more than a week late, we'll be happy to replace it for you! Just email firstname.lastname@example.org
If you don't want your stuff anymore, you can return it within 28 days for a full refund, provided it's undamaged. Once we receive your item we will confirm your refund within 5 working days. Unfortunately, we can't cover the shipping costs of stuff back to us.
Unfortunately, we can't accept refunds of the CIA mission pack, as it's personalized to each kid who receives it - nobody else is going to want that!